Privacy Policy

1. Introduction

At JC Floor Screeding (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, www.jcfloorscreeding.co.uk (the “Website”), and outlines your rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following data:

Personal Identifiable Information (PII):

Name
Phone number
Email address
Address (when voluntarily submitted via contact forms)

Technical Data:

IP address
Browser type and version
Time zone setting
Pages visited
Device information

Marketing Data:

User behaviour tracked via Meta Ads (Facebook Pixel) and Google Analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to enquiries submitted via the contact form
To provide quotations or service-related information
To manage bookings and deliver our services
To improve our website and user experience
For internal reporting and analytics
For marketing and retargeting via Meta Ads and Google Ads

4. Meta Ads & Retargeting

We use Meta Ads, including Facebook Pixel, to track and measure the effectiveness of our advertising and to display personalised ads to users who have visited our website.

This may include:

Tracking user activity (such as pages visited or forms submitted)
Building custom audiences for remarketing purposes
Measuring conversions and events (e.g. call clicks or form submissions)

All data collected via Meta Ads is anonymised and never shared with third parties for email marketing, SMS marketing, or telemarketing purposes.

You can opt out of Meta’s interest-based advertising by visiting https://www.facebook.com/settings?tab=ads.

5. Cookies

We use cookies to improve website functionality and user experience. Cookies are small data files stored on your device that help us analyse traffic and tailor our services.You can adjust your cookie preferences or disable cookies entirely in your browser settings.

6. Data Sharing & Disclosure

We do not sell, trade, or share your personal information (including phone numbers or email addresses) with any third parties for marketing purposes.

We may share your data only in the following circumstances:

With trusted partners who assist in delivering our services (e.g. hosting providers)
If required by law or to comply with a legal obligation

7. Data Security

We take data security seriously and implement appropriate measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Right to access – You can request copies of your personal data
Right to rectification – You can request correction of any incorrect or incomplete data
Right to erasure – You can request deletion of your data
Right to restrict processing – You can limit how we use your data
Right to object – You can object to certain uses, including direct marketing
Right to data portability – You can request a transfer of your data to another service provider

To exercise any of these rights, please email us at: info@jcfloorscreeding.uk

10. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before submitting any data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a new effective date.

12. Contact Us

If you have any questions about this Privacy Policy or the way we handle your data, please contact us:

PRIVACY POLICY